Modify Room Type of Redemption Reservations

Stay is enhanced to allow users to modify the room type of redemption reservations booked through ACRS. Previously, users could not modify redemption reservations.

Through this enhancement, even users without the Stay_OverrideRedemptionRestriction permission will be allowed to modify the room type of redemption reservations.

Users can modify the room type of redemption reservations from the following screens:

  • Estimated Charges ➜ Guest folio ➜ Nightly Room Charge ➜ Room Type (Rate Plan)

  • Estimated Charges ➜ Routed folio ➜ Nightly Room Charge ➜ Room Type (Rate Plan)

  • Reservation ➜ Room ➜ Change Room Type

  • Reservation ➜ Room ➜ Change Room Number

  • Reservation ➜ Room ➜ Other Matching Rooms

  • Housekeeping ➜ Queue Rooms

  • Tape Chart ➜ Edit Reservation

  • Tape Chart ➜ Change room number of a reservation

  • Tape Chart ➜ Swap Reservation

  • Reservation ➜ Change departure date 

  • Reservation ➜ Room ➜ Room Number ➜ Conflict Room ➜ Swap Room

  • Reservation ➜ Room ➜ Room Number ➜ Conflict Room ➜ Release Room

  • Reservation ➜ Room ➜ Currently Selected Room ➜ Requested Attributes

  • Group ➜ Bulk Update ➜ Room Type

Users can perform an upsell, upgrade, or choose any other room move reason configured at the property for the room type change. Additionally, users can also modify the room type from the Recommended Upgrades section of the reservation.

Post Charges for Room Type Change

When users perform a room type upgrade or upsell, the additional cost of the room type change will be posted to the guest folio and not to the redemption folio. When the reason for the room move is selected as Other, the additional charges are posted to the redemption folio. When users do not select a reason for the room move, the charges are posted to the redemption folio.

When the room type of a redemption reservation is downgraded, the nightly room rate of the redemption nights of the reservation is modified. Whenever an upsold room is downgraded, first the upsold transaction is reduced and only after it is completely zeroed, the nightly room charge is updated, regardless of the room move reason.

For example, when a room is downgraded to $120 from $150 with the reason selected as Other after being upsold from $100 to $150, first the upsell transaction is reduced from $50 to $20.